MAT Privacy Policy

Last modified: 3rd May, 2019

This document (the “Privacy Policy” or “Policy”) sets out the Privacy Policy for the Market Access Transformation Website www.marketaccesstransformation.com (the “Website”) and the MAT and the MAT Rapid Payer Response Platform (the “MAT Platform”) accessible thereon.

Before using the Website , please read this Policy carefully. By using the Website and MAT Platform, you accept and agree to the terms of this Privacy Policy. If you do not want to agree to this Privacy Policy, you must not access or use the Website.

Information You Provide to Us

You do not have to provide personally-identifiable information to access or use the Website or the MAT Platform. However, to take full advantage of the Website or MAT Platform, you may choose to furnish us with personally-identifiable information through the Website or MAT Platform. For example, if you contact us through the website “Contact us” form or request a demo, you will be asked to provide your contact information (such as name, email address, and phone number). We will only collect such information through the Website or MAT Platform when you provide it to us voluntarily.

Automatically Collected Information: Website Us

Our Website may utilize technologies including "cookies," pixel tags, and web server logs to collect information about how our Website is used, which may include date and time of visits, the pages viewed and time spent at our Website, and the other websites visited just before and just after our Website. We also may collect certain non-personally identifiable information (i.e. generic information that does not identify you personally) when you visit any of the web pages on our Website, such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider. The Website server may also collect your internet protocol (IP) address information. Your IP address is an identifying number that is automatically assigned to your computer by your Internet service provider (ISP). This number is identified and logged in our and/or our service providers' server log or similar files whenever you visit the website, along with the time(s) of your visit(s) and the page(s) that you visited.

Cookies are text files placed on your hard disk by our web server to store your preferences. Cookies, by themselves, do not tell us your email address or other personally-identifiable information unless you choose to provide this information to us. However, once you choose to provide the personal information, this information may be linked to the data stored in the cookie. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. For more information on cookies and how to disable them, you can consult the information provided at www.allaboutcookies.org.

www.allaboutcookies.org. We may use a tool called “Google Analytics” to collect information about your use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit and features they use, and what other website they visited before coming to this Website. We may use the information we get from Google Analytics to assess the use of and improve our Website. Our use of Google Analytics includes use of Advertising Features, which collects data about traffic to the Website through Google advertising cookies and identifiers. Information about the cookies used by Google can be found at http://www.google.com/policies/technologies/types/.

How We Use the Personally-Identifiable Information You Provide

We may use the personally-identifiable information you provide on the Website and the MAT Platform to create, develop, operate and deliver the MAT Services and maintain the Website and the MAT Platform. MAT may use such information for the following purposes:

  • Process your requests and inquiries. We may use your personally-identifiable information to process a request for a demo or other information and to respond to your inquiries and provide you information about the MAT Service and MAT Platform.
  • Communicating with you about our company and its developments, products, and resources. We may use your personally-identifiable information to send you information about MAT’s activities, resources, and product offerings or updates that may be of interest to you.
  • Sending Administrative Emails. From time to time, we may use your personally identifiable information to send you administrative emails regarding our Website or changes to this Policy, etc.
  • For internal organizational, analytical, and planning purposes to improve the Website and MAT Platform and our ability to provide you with services.
  • Any other purpose for which you provide such information and any other purpose with your consent.
  • To verify the identity of MAT Platform account holders.
  • To resolve disputes and troubleshoot problems.
  • Any other purpose required or permitted by law.

We may use your personally-identifiable information, alone or in combination with your IP address and other automatically-collected information, for purposes of protecting the security and proper functioning of the Website, fraud detection and prevention, and similar purposes.

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

How We May Share the Personally-identifiable Information You Provide

We may also share the personally-identifiable information you provide to us with third parties in the following circumstances: (a) as may be required by law or as we think necessary to protect us or others from injury (e.g., in response to a court order or subpoena, in response to a law enforcement agency request or when we believe that someone is causing -or about to cause- injury to or interference with the rights or property of another); (b) with other persons or companies with whom we contract to carry out our Website operations or our organization activities (for example, third parties who assist us with web analytics, fraud detection services, or email list management); and/or (c) with our affiliated companies, in accordance with this Policy.

If we do share your personal information with a non-affiliated entity or organization, to the extent practical, we request that they protect such information in a manner that is consistent with this Policy. Such third-party companies and their websites are not under our control, however, so we cannot guarantee how these non-affiliated companies will use your personal information.

How We Use Automatically Collected Website Use Information

We sometimes use the non-personally-identifiable information that we collect to improve the design and content of our Website and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze how our Website is used, as well as to offer you information about our programs, events, or services. Sometimes we share aggregate information with others, including affiliated entities or organizations. We use your IP address, and the IP addresses of all users, to calculate usage levels on the Website, to help diagnose problems with the Website servers, and to generally administer the Website. Your IP address is or may be used to help identify you, to track activity within our Website and to gather broad demographic information. As noted above, we (or our third-party service providers) may use your IP address and other automatically-collected information, alone or in combination with personally-identifiable information that you provide to us, to detect improper use of the Website and to take appropriate steps to address such actions.

How to Access or Change your Personal Information

Through the MAT Platform you may review, correct or amend your personal information or to delete such information where such information is inaccurate. Payers can view (but not change) their profile details by visiting clicking their name (top right) and selecting “My Profile” or by visiting: https://rpr.matransform.com/payer/#/Payers/MyProfile. Certain requests must be approved or authorized by MAT to ensure the integrity of the MAT Services is not adversely affected and can be made by contacting mat.support@marketaccesstransformation.com

If you close your MAT Account, MAT will mark your account in our internal database as “closed.” Your MAT Account information will be maintained in our database, however, your personal information will not be used by MAT for any further purposes, nor will it be sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required law, rule or regulation, or in accordance with the terms of this Privacy Policy.

Children’s Personal Information

The Website and MAT Platform are intended for use by individuals that are at least 18 years old. MAT does not knowingly request or collect personal information from any person under the age of 13.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or through the Website or stored information collected through your use of the Website and MAT Platform. Any transmission of personal information is at your own risk.

Do Not Track Disclosure

Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. The Website and MAT Platform do not currently respond to these “do-not-track” signals.

Individuals Located in California: Your Choices

If you are a California resident, you have the right to request information from MAT regarding the manner in which MAT shares certain categories of your personal information with third parties for the third parties’ direct marketing purposes. California law provides that you have the right to submit a request to MAT at MAT’s designated address and receive the following information:

  • The categories of information that MAT disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year;
  • The names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.

You are entitled to receive a copy of this information in a standardized format and the information will not be specific you individually. You may make such a request by emailing mat.support@marketaccesstransformation.com

Individuals Located in the European Union: Your Choices

If you are a resident of the European Union or provide personal information through this Website or the MAT Platform while located in the European Union, we offer you certain choices in connection with the personal information we collect from you on this Website or the MAT Platform.

Users in the European Union may have the choice:

  • to be provided with a copy of your personal data held by us;
  • to request the rectification or erasure of your personal data held by us;
  • to request that we cease processing your data;
  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
  • to request that your data be transferred to you or a third party.

We may use your data for marketing purposes or disclose your information to any third party for such purposes with your consent, that you may provide by checking certain boxes on the forms we use to collect your data. You may object to receiving further marketing at any time without detriment. We will inform you prior to collecting or using your personal information for any purpose not set forth in this Privacy Policy or previously consented to.

To update your preferences and consents, ask us to remove your information from our mailing lists or submit a request, please contact us at data.protection@marketaccesstransformation.com. By using the MAT Platform to provide MAT with personal information or data you acknowledge that MAT will process the data pursuant to your services contract with MAT.

Choice/Opt-Out and Managing Preferences

You can opt-out of receiving e-mail communications from us (other than certain Administrative Emails) by following the opt-out instructions contained in such e-mails or you may contact us at mat.support@marketaccesstransformation.com to change your preferences. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

Changes to this Policy

Because our business needs may change over time, we reserve the right, at our discretion, to change, modify, add, or remove portions from this Policy at any time. However, if we make material changes to this policy, we will notify you by means of a conspicuous notice on our homepage or direct communication to you via the MAT Platform or your email address, if possible. Your continued use of the Website and MAT Platform following such notice of any changes to this Policy means you accept such changes.

Entire Agreement and Conflicting Provisions

Information collected through the MAT Platform is subject to the Privacy Policy, however, notwithstanding any terms of the Privacy Policy, MAT may use or disclose to third parties information provided through the MAT Platform for any purpose as outlined or otherwise permitted in a services contract between you and MAT. In the event of a conflict between any services contract between you and MAT and the Privacy Policy, that services contract shall control.

How to Contact Us

We welcome your questions, comments and or concerns about this Privacy Policy or about the Website. To contact us, please e-mail us at mat.support@marketaccesstransformation.com.